Frequently Asked Questions

1. Why did I receive a letter asking about my medical treatment?

Your health plan has asked The Rawlings Company to review members' claims information and determine if someone other than your health plan is responsible for the resulting medical treatments.

2. Should I be concerned if I don't recognize this provider's name?

No. The provider listed in the letter you received could be someone other than your physician. For example, this person could be an emergency room physician or radiologist.

3. Do I need to respond if my treatment was not related to an accident?

Yes. This is important information for your health plan to know.